FAQ

Prospector is an AI-powered shopping concierge that automatically finds you the best prices, applies coupons, earns cashback, and protects you from online scams. It works as a browser extension that runs in the background while you shop normally.

Yes, 100% free forever. We make money through affiliate partnerships with retailers when you make a purchase. You get your full cashback - we never take a cut from your earnings.

Prospector is available for Chrome, Firefox, Edge, and Safari. Mobile apps for iOS and Android are coming soon.

Just shop normally! When you visit a supported store, Prospector automatically activates cashback. Complete your purchase, and cashback will appear in your account within 24-48 hours (pending merchant confirmation).

Cashback stays "pending" until the merchant confirms your purchase wasn't returned or cancelled. This typically takes 30-90 days depending on the store's return policy. Once confirmed, it becomes available for withdrawal.

Once you have at least $10 in confirmed cashback, you can withdraw via PayPal, direct bank transfer, gift cards, or convert to $SPLI tokens (with a 1.5x bonus). Withdrawals are processed within 1-3 business days.

$SPLI is the native token of the SupliiChain ecosystem. When you choose to receive cashback in $SPLI instead of cash, you get a 1.5x bonus. $SPLI can be traded, staked for additional rewards, or used across SupliiChain partner platforms.

At checkout, Prospector automatically tests all known coupon codes for that store and applies the one that saves you the most money. This happens in seconds, and you'll see the discount applied before you complete your purchase.

Coupons may not apply due to: minimum purchase requirements, product exclusions, expired codes, or one-per-customer limits. Prospector shows you why a code didn't work when possible. You can also report issues to help us improve.

Prospector uses AI to analyze every site you visit, checking for: phishing attempts (fake sites mimicking real retailers), newly created domains with no reputation, suspicious checkout processes, and known scam sites in our database of 2M+ threats.

We collect only what's needed to provide savings: URLs of shopping sites you visit (to activate cashback), purchase amounts (to calculate rewards), and email (for your account). We never see your passwords, payment details, or personal communications. See our Privacy Policy for full details.

Absolutely not. We never sell your personal data to third parties. Our business model is affiliate partnerships with retailers - we make money when you save money, not from selling your information.

Go to Settings > Account > Delete Account. You'll have 30 days to change your mind. Make sure to withdraw any pending cashback first - it will be forfeited upon deletion.

Click "Forgot Password" on the login page and enter your email. We'll send you a reset link that's valid for 24 hours. If you don't see the email, check your spam folder.